Question 1

What is an international mobile top-up?

Accepted Answer

An international mobile top-up is a prepaid airtime or data product you buy online and send to a mobile number on a supported operator in another country. ChatRefill shows available products from the current catalog for the destination you select.

Question 2

Can I send airtime to someone in another country?

Accepted Answer

Yes. Choose the recipient’s country, enter the mobile number, select a supported operator and an available airtime or data product, then review the order before checkout.

Question 3

What is the difference between airtime and a data bundle?

Accepted Answer

Airtime usually adds prepaid credit the recipient can use for calls, texts, or other services allowed by their operator. A data bundle typically adds a mobile data package. Exact product details depend on what the live catalog returns for that operator.

Question 4

Which countries and operators are supported?

Accepted Answer

ChatRefill supports mobile operators in many countries and territories through its current catalog. Browse the countries directory or an individual country page to see networks available for that destination. Availability can change with the live catalog.

Question 5

How should I enter the recipient’s number?

Accepted Answer

Enter the number in the format shown for the destination country. Double-check every digit before paying. Top-ups are sent to the number you confirm at checkout.

Question 6

How long does processing take?

Accepted Answer

After a successful payment, ChatRefill submits the order through the fulfillment flow. Delivery timing depends on the destination network and product. Check your order confirmation and account transaction history for status updates.

Question 7

What happens if I enter the wrong number?

Accepted Answer

Top-ups are delivered to the number confirmed at checkout. If you notice an error before paying, correct it on the form. After payment, follow the guidance on your order status page and the terms of use. Contact support with your transaction reference if you need help.

Question 8

What happens if an operator rejects the order?

Accepted Answer

If fulfillment fails after payment, review the status on your confirmation page and ChatRefill’s refund and failed-delivery policy in the terms of use. Contact support with your transaction reference when you need assistance.

Question 9

How can I check my order status?

Accepted Answer

After checkout you receive confirmation details for the order. You can also review status in your ChatRefill account transaction history when you are signed in.

Question 10

Which payment methods are available?

Accepted Answer

Available payment methods are shown at checkout. Card payments are processed through Stripe. ChatRefill does not store complete card details on its servers.

Question 11

How can I contact ChatRefill support?

Accepted Answer

Reach ChatRefill by email at hello@chatrefill.com, phone at +1 (617) 798-0506, or through the contact page. Human support is available Monday–Friday, 9:00 AM–11:00 PM Eastern Time. Messages sent outside those hours are reviewed during the next support period.